If you have a question that isn’t answered below, please email tickets@torontorock.com or call 416-596-3075.
This season, we will be using Mobile Ticketing exclusively for you to access and manage your Season Memberships using Rock City Account Manager. You will be able to enter Paramount Fine Foods Centre by scanning your ticket on your mobile device.
Paper tickets will not be offered this season. Additional information and instructions on how to access your Rock City Account Manager will be emailed to you closer to the season.
Season Members must log into their Rock City Account Manager to access and manage their tickets. Click on the “Rock City Account Manager” link on our website or in our app then log in on your mobile device to view your ticket. You can also add tickets to your Apple Wallet or Google Pay.
IMPORTANT: Please do not screenshot your tickets; this will not work to gain access to Paramount Fine Foods Centre.
Your mobile device is your ticket and will be the only way to gain access to Paramount Fine Foods Centre. Printed tickets will not be available.
Please contact us at tickets@torontorock.com or by phone at 416-596-3075 for assistance with accessing your mobile tickets.
Yes! Mobile ticketing allows you to transfer your individual game tickets to a friend, family member, colleague or client. We anticipate that mobile transferring will be enabled for all ticket holders by November 15.
Yes! The Toronto Rock have partnered with Big Brothers Big Sisters of Peel and York and Kids Up Front. Using Rock City Account Manager, Season Members can simply select the game you would like to donate and follow the steps.
Paramount Fine Foods Centre is unable to accept tickets at the will call office. You can transfer your tickets electronically through Ticketmaster and the Rock City Account Manager on mobile and desktop.
No, the Builders Club was a 3-year program that has ended.
The capacity of PFFC is around 5,000 and unfortunately we will not have enough inventory for these programs this season. If you’re unable to make a game, you can transfer tickets to friends/family, resell through Ticketmaster via your Rock City Account Manager, or Donate to one of our charities. If tickets go unused they are lost.
We cannot guarantee you will have the same seat location. The new Hamilton Arena seating map has not yet been finalized as the renovations are ongoing and priority will go to 2024-25 Season Members. We will open the waiting list at the end of the upcoming season.
Yes! If you would like to upgrade or move your seats before the season starts, please contact tickets@torontorock.com. Please note that inventory is extremely limited and depends on availability.
If you are unable to make a game, you can re-sell your seats online through Ticketmaster via your Rock City Account Manager, transfer to friends/family, or donate them. If tickets go unused they are lost.
No, each ticket is locked into each game and cannot be exchange or transferred to another game. If you are unable to make it you can resell through Ticketmaster via your Rock City Account Manager, donate or transfer to friends and family. If the ticket goes unused then it is lost.
Yes! More information is coming soon!
Yes, parking is free at PFFC! However, there is no reserved parking. It’s first come, first parked!
PFFC is undergoing some renovations this summer and will be closed until the fall. We will let you know when it reopens.
Yes! The Toronto Rock will be back home in Hamilton once the renovations at the Hamilton Arena are completed.
If you are purchasing additional tickets as a season member, to receive your discount you need to email tickets@torontorock.com or call 416-596-3075. You will not receive the discount through Ticketmaster.
Only ticket holders in the Club seats (Section 5 & 6) and Club Rails have access to the Club Lounge. To access the Club Lounge you will be required to show your digital ticket on your mobile device.
When purchasing merchandise at the Paramount Fine Foods Centre or the TRAC, give the cashier the email address linked to your Season Membership and you will automatically have your merchandise discount applied to your purchase.