Jobs

Ticket Account Executive

LOCATION: Toronto Rock Athletic Centre, 1132 Invicta Drive, Oakville, ON

POSITION TYPE: Full-Time, Monday – Friday + some weekends and holidays

Toronto Rock Lacrosse is actively scouting a passionate, enthusiastic and customer-service oriented individual to join our team as a member of the Ticket Sales & Service department.  Reporting to the Director of Sales & Service, the Ticket Account Executive is responsible for providing exceptional customer service via phone and email, proactively sourcing new channels/opportunities for ticket revenue growth, and assisting with single ticket orders/fulfilment.

RESPONSIBILITIES:

• Prospecting new group, season and flex pack sales opportunities through research, cold calling, referrals and networking events;
• Setting meetings with key decision makers of community and corporate groups;
• Developing and nurturing professional relationships with current clients for renewal and referral leads.
• Selling and managing group ticket programs with the goal to increase in arena attendance and revenue
• Meeting both ticket revenue and ticket unit goals set out by the Director of Sales & Service;
• Handling incoming ticket-related calls & inquiries with a high level of professionalism;
• Executing on a minimum of 200 outbound calls per week;
• Resolving customer service issues with positive and customer-focused solutions;
• Generating new leads for suite sales
• Assisting in a variety of roles on game days including (but not limited to) client / prospect interaction, distribution of sales materials, signage set-up and takedown, troubleshooting, etc.
• Staffing ticket sales booths at outside functions including tradeshows, community events, conventions, etc.
• Performing other duties as assigned

QUALIFICATIONS:

• Minimum College/University degree
• A strong desire to begin a career in the sports industry
• Prior sales experience inside or outside a sports franchise or organization an asset
• Excellent relationship-building and interpersonal skills
• Proven ability to interact effectively with internal and external clients at all levels within the organization
• Excellent communication skills with a friendly and professional telephone manner
• Ability to multi-task and meet required deadlines
• A commitment to service excellence and customer satisfaction
• Knowledgeable in all Microsoft Office applications
• Assertive, confident, persistent and results-oriented
• While looking to succeed personally, you must be able and interested in supporting a team environment and adhering to the Ticket Sales & Service department’s objectives, goals and mandates
• Familiarity with Archtics is considered an asset
• Flexible work schedule, including weekends and holidays for games and events

APPLICATION INSTRUCTIONS:

Interested applicants are encouraged to submit their resume, cover letter and salary expectations to Justin Bernardo, Director of Ticket Sales & Service at [email protected].

We thank all applicants for their interest; however only those requested for an interview will be contacted.