Jobs

Coordinator, Consumer Marketing

LOCATION: Toronto Rock Athletic Centre – 1132 Invicta Drive, Oakville

REPORTS TO: Director of Communications & Lacrosse Operations

HOURS OF WORK: Full-Time, 9:00 AM – 5:00 PM Monday to Friday and some weekends as required

Organizational Overview:

Toronto Rock Lacrosse Inc. is seeking a Coordinator, Consumer Marketing to join our dynamic Business Operations team.  The Toronto Rock Group, headquartered in Oakville, Ontario, includes the professional Lacrosse Club who are members of the National Lacrosse League (NLL), the Toronto Rock Athletics (leagues, facility rentals), Toronto Rock Sports Medicine & Wellness Centre, The Quarry (high-performance training facility), and Rock Lax Shop (equipment, gear & apparel).  The Toronto Rock Lacrosse Club play their home games at TD Coliseum in Hamilton, Ontario and are the defending NLL Champions entering the 2026-2027 season.

Position Summary:

Reporting to the Director of Communications & Lacrosse Operations, the Marketing Coordinator will facilitate and support revenue generation across all Toronto Rock Group businesses through the planning, coordination and execution of integrated marketing initiatives. Working across internal teams and external partners, this role will help convert enterprise and business-unit priorities into campaigns that drive ticket and merchandise sales, program registrations, facility rentals, training clients and clinic bookings, and other measurable customer actions.

Responsibilities:

• Support the execution of brand and revenue marketing plans for Toronto Rock, TRAC Athletics, Toronto Rock Sports Medicine & Wellness Centre, The Quarry and Rock Lax Shop, ensuring marketing activity is aligned with group-wide priorities and each business unit’s revenue, customer acquisition and engagement
• Coordinate day-to-day communications with marketing agencies and support the administration of media plans, budgets and buying activities to maximize reach, efficiency and return on marketing investment across business units.
• Coordinate multi-channel campaigns across email, social media, TV/radio, digital and print for all Toronto Rock Group businesses, adapting content, offers and channel plans to each brand and audience to generate awareness, qualified demand, conversions and revenue.
• Coordinate shared and business-specific marketing calendars, project timelines, budgets, revenue targets and performance tracking for all Toronto Rock Group businesses.
• Gather and analyze market, customer, participant, patient and fan data to support audience segmentation, targeting and messaging that increase qualified demand and conversion opportunities for every Toronto Rock Group business.
• Monitor market trends, audience insights and competitor activity relevant to each Toronto Rock Group business and summarize findings to inform group-wide and business-specific decisions on positioning, offers, channel investment and revenue opportunities.
• Coordinate with leaders and internal departments across Toronto Rock, TRAC Athletics, Toronto Rock Sports Medicine & Wellness Centre, The Quarry and Rock Lax Shop to translate each business unit’s revenue objectives into coordinated marketing priorities and campaigns.
• Support the planning and promotion of revenue-generating priorities for every Toronto Rock Group business, including ticket and merchandise launches, theme nights, community events, lacrosse programming, facility rentals, high-performance training and clinic services.
• Collaborate with content, creative and business teams to develop visuals, copy, offers and calls to action that reflect each Toronto Rock Group business’s brand and audience while encouraging measurable customer response.
• Monitor content and campaign performance across the social media and digital platforms of every Toronto Rock Group business and prepare group-wide and business-specific reports using engagement, lead-generation, conversion and revenue
• Support SEO and SEM activities for the websites and digital properties of all Toronto Rock Group businesses, recommending updates that improve search visibility, attract qualified traffic and increase online conversions.
• Work collaboratively with colleagues across all Toronto Rock Group businesses and support activations that advance revenue, sponsorship and customer-engagement priorities, including game-day presentation, sponsorship deliverables, promotional giveaways, contests, camps, clinics, programs and facility events.
• Support school outreach, community relations and partnership initiatives that build awareness, participation and a positive profile for the Toronto Rock Group while developing audiences and future customer opportunities.
• Track key performance indicators for Toronto Rock Group businesses, including ticket and merchandise sales, program registrations, facility rentals, training and clinic inquiries, web traffic, leads, conversion rates, campaign revenue and return on marketing investment, and prepare regular reports.
• Share group-wide and business-specific data-driven observations and recommend tactical adjustments that improve marketing efficiency, conversion and revenue performance for Toronto Rock, TRAC Athletics, Toronto Rock Sports Medicine & Wellness Centre, The Quarry and Rock Lax Shop.

Qualifications/Experience Requirements:

• Bachelor’s degree or diploma in Marketing, Communications, Business or a related field.
• Two to three years of revenue, performance or consumer marketing experience, including campaign execution and measurement, preferably in sports, entertainment or a related field.
• Strong project coordination, organizational and time-management skills, with close attention to detail.
• Ability to contribute creative ideas, manage multiple assignments and carry projects through to completion.
• Working knowledge of digital marketing platforms, analytics tools, CRM systems, Adobe Creative Suite and email marketing platforms, with the ability to track audience acquisition, campaign conversion and revenue performance; experience with Google Analytics and Salesforce or HubSpot is an asset.
• Experience with Shopify is considered an asset.
• Experienced in authouring A/B testing digital copy variations while maintaining consistent brand messaging across traditional and digital formats.

Compensation:

• Base Salary range from $45,000-$55,000 based on previous experience.

Application Process:
Interested applicants are asked to forward their resume and cover letter detailing their suitability for the position by email to Terri Giberson at tgiberson@torontorock.com. Please include “Coordinator, Consumer Marketing” in the subject line.

This position is being posted to fill an existing vacancy. We thank all applicants for their interest; however, only those requested for an interview will be contacted.

Coordinator, Creative Services

LOCATION:   Toronto Rock Athletic Centre – 1132 Invicta Drive, Oakville

REPORTS TO: Director of Communications & Lacrosse Operations

HOURS OF WORK: Full-Time, 9:00 AM – 5:00 PM Monday to Friday and some weekends as required

Organizational Overview:

Toronto Rock Lacrosse Inc. is seeking a Coordinator, Creative Services to join our dynamic Business Operations team.  The Toronto Rock Group, headquartered in Oakville, Ontario, includes the professional Lacrosse Club who are members of the National Lacrosse League (NLL), the Toronto Rock Athletics (leagues, facility rentals), Toronto Rock Sports Medicine & Wellness Centre, The Quarry (high-performance training facility), and Rock Lax Shop (equipment, gear & apparel).  The Toronto Rock Lacrosse Club play their home games at TD Coliseum in Hamilton, Ontario and are the defending NLL Champions entering the 2026-2027 season.

Position Summary:
Reporting to the Director of Communications & Lacrosse Operations, the Coordinator, Creative Services should be highly motivated and creative responsible for producing engaging, high-quality content that showcases the Toronto Rock group of companies, strengthens the organization’s brand, and drives fan engagement and revenue across all platforms and outlets. The ideal candidate is a passionate storyteller with strong skills in photography, videography, graphic design, and social media.

Responsibilities:

• Capture and produce dynamic photo and video content at games, practices, community events, and team activities as they relate to the Toronto Rock.  Additionally, creating those same assets for the other arms of the Toronto Rock family of companies.
• Develop creative, on-brand content for social media, website, in-arena presentation, sponsorship, and marketing campaigns across different forms of media including photography, graphic, and video creation and editing.
• Write compelling copy for social posts, video scripts, and digital features.
• Collaborate with the marketing, communications, and game presentation teams to execute content strategies that drive ticket sales, engagement, and brand awareness.
• Edit and deliver short-form and long-form video content optimized for different platforms (Instagram, TikTok, YouTube, X, Facebook).
• Assist with the planning and execution of content calendars and campaigns throughout the season.
• Stay current with digital trends, pop culture, and sports content to keep the Rock brand fresh and innovative.
• Represent the team professionally at events, interacting with players, staff, fans, and media.

Qualifications/Experience Requirements:

• Post-secondary education in marketing, communications, digital media, or related field.
• 2+ years of experience in content creation, preferably in sports, entertainment, or related industries.
• Proficiency in Adobe Creative Suite (Premiere Pro, Photoshop, Illustrator, After Effects) and/or similar tools.
• Strong photography and videography skills, including experience with DSLR/mirrorless cameras and editing software.
• Excellent writing skills with the ability to adapt tone and style for different platforms.
• Knowledge of social media platforms, analytics, and trends.
• Ability to work flexible hours, including evenings, weekends, and holidays during the NLL season including some travel.
• Passion for sports and storytelling, with a strong understanding of the Toronto Rock brand and lacrosse culture.
• Ability to thrive in a fast-paced, team-oriented environment while managing multiple projects and deadlines.

CORE COMPETENCIES:

• Creativity and Innovation
• Digital and Social Media Expertise
• Content Creation and Storytelling
• Technical Proficiency (Photo, Video, Design Tools)
• Time and Project Management
• Collaboration and Teamwork
• Adaptability and Flexibility
• Analytical Thinking and Data-Driven Decision Making
• Fan Engagement and Community Interaction

Compensation:

• Base Salary range: $45,000 to $55,000 based on relevant experience

Application Process:
The deadline for applications is Friday, October 9.  Interested applicants are asked to forward their resume, cover letter and work samples exhibiting your proficiency in all aspects of the position requirements by email to Mike Hancock at mhancock@torontorock.com. Please include “Coordinator, Creative Services” in the subject line.

This position is being posted to fill a new position within the Toronto Rock. We thank all applicants for their interest; however, only those requested for an interview will be contacted.

Coordinator, Business Operations

LOCATION: Toronto Rock Athletic Centre, 1132 Invicta Drive, Oakville, ON

REPORTS TO: VP of Business Operations

HOURS OF WORK: Full-Time, 9:00 AM – 5:00 PM Monday to Friday and some weekends as required

Organizational Overview:

Toronto Rock Lacrosse Inc. is seeking a Coordinator, Business Operations to join our dynamic Business Operations team.  The Toronto Rock Group, headquartered in Oakville, Ontario, includes the professional Lacrosse Club who are members of the National Lacrosse League (NLL), the Toronto Rock Athletics (leagues, facility rentals), Toronto Rock Sports Medicine & Wellness Centre, The Quarry (high-performance training facility), and Rock Lax Shop (equipment, gear & apparel).  The Toronto Rock Lacrosse Club play their home games at TD Coliseum in Hamilton, Ontario and are the defending NLL Champions entering the 2026-2027 season.

Position Summary:

Reporting to the Vice President of Business Operations, the Coordinator, Business Operations supports revenue and business-growth initiatives and is responsible for coordinating day-to-day- administration, customer service, programs, events, travel and internal support across the Toronto Rock Group. This role works closely with department across the organization to keep office and facility operations running efficiently, support a positive experience for customers and program participants and assist with special projects and organizational initiatives.

Responsibilities:

• Handles day-to-day clerical tasks for Toronto Rock including but not be limited to; greeting and directing visitors, answering telephone and email inquiries and respond to routine, moderate and complex customer service inquiries in a courteous and professional manner
• Manages daily office operations such as ordering and stocking office and kitchen supplies, photocopying, filing, incoming & outgoing mail distribution, scheduling couriers, maintain efficiency of office equipment, manage calendars, water delivery, etc.
• Maintain overall standard of the Toronto Rock Athletic Centre which includes but is not limited to; shared spaces being tidy, Toronto Rock reception desk area clean and welcoming, lobby TV and office reception TV ads updated, organizing public-facing areas, ensuring meeting rooms remains clean and tidy etc.
• Coordinate all charitable partner ticket and merchandise donations which includes but is not limited to; approving appropriate donations, maintaining records of distribution and redemption, coordinating goals and objectives for donation program, providing regular detailed reports etc.
• Maintaining administrative budget ensuring cost effective solutions are maintained for office operation (Ex. office supply ordering etc.)
• Support administrative needs of the President & COO including but not limited to; booking travel, meetings, arranging lunches, deliveries
• Manage Day Smart Rec booking software for TRAC online bookings & registrations; payment processing, refunds, communications, trouble shooting etc.
• Administrative support for TRAC Facility and TRAC Athletics including but not limited to; document/report/form preparation, insurance requirements and waivers, ordering program supplies, food deliveries and catering, online & in-person programming inquiries, processing registration payments and refunds
• Support Community Engagement & Partnerships team; including but not limited to; presentations, event activations, reports, customer service, Charity partnerships and school programming
• Attend business meetings as required; record minutes and distribute in a timely manner
• Maintain off-site storage facilities (s) organization, supplies and an up-to-date inventory summary and appropriate layout maps
• Manage the Toronto Rock Social Budget (Wellness programming, organize staff events, Lunch & Learn, meetings, training sessions and other internal staff initiatives etc.)
• Assist with maintenance of TRAC booking calendar and distribute as required
• Support The Quarry administrative duties including; customer service, billing, scheduling, member records, class timetables, MindBody & Lumin app troubleshooting, personal training details, website updates as required etc.
• Register Rock Stars participants in the DASH system, maintain accurate team registration records, coordinate participant invoicing, process refunds as required,
• Coordinate communication to participants & families for all TRAC programming; including payment plans, enrolment requests, training bookings, team tournament hotel room block bookings, waiver requirements
• Monitor scheduled payments for TRAC Programs, identify unsuccessful transactions, and follow up with participants to support timely payment collection.
• Secure and manage all TRAC Athletics & Rock Stars team tournament travel coordination and hotel booking processes, room block contracts, invoicing, car rentals, booking links and expenses
• Secure hotel accommodations for visiting NCAA coaches attending TRAC Athletics showcase events
• Complete all Rock Stars Team travel tournament registrations, including the submission of team rosters and required event documentation.
• Collaborate with Retail Operations & Merchandise Manager and TRAC Directors to coordinate all aspects of Rock Stars team fittings and fulfilment; including securing sizing, quantity planning, jersey number selection, ordering, sorting, packaging etc.
• Support and assist with Toronto Rock Summer, March Break camps and SHSM bookings as required
• Ensure high standard of customer service in person and online
• Assist Retail & Merchandise Manager with e-commerce platform maintenance to ensure accuracy relating to product listings, pricing, photos and descriptions
• Support Toronto Rock Game Operations as required (Ex. activations, afternoon events, autograph sessions, Promo Team, fan engagement etc.)
• Other support as assigned for Toronto Rock, TRAC Athletics, Toronto Rock Lacrosse Shop, Toronto Rock Sports Medicine Centre, The Quarry
• Support the annual budgeting and business planning process by gathering data, coordinating stakeholder inputs within respective department(s), and assisting with budget tracking and forecasting activities.

QUALIFICATIONS/EXPERIENCE REQUIREMENTS

• Post-secondary education in business administration, sports management or related field
• Strong ability to prioritize tasks and manage time
• Excellent written and verbal communication skills
• Proficient with office & booking software; Microsoft Office Suite, Google, MindBody, DaySmart Rec,
• Ability to manage confidential information with discretion
• Problem-solving mindset and ability to work independently
• Ability to work flexible hours, including evenings, weekends, and holidays as required by game and event schedules

COMPENSATION:

• Base Salary range from $40,000-$45,000 based on previous experience

APPLICATION PROCESS:
Interested applicants are asked to forward their resume and cover letter detailing their suitability for the position by email to Carly Caplan at ccaplan@torontorock.com. Please include “Coordinator, Business Operations” in the subject line.

This position is being posted to fill a new position. We thank all applicants for their interest; however, only those requested for an interview will be contacted.

Retail & Merchandise Manager

LOCATION: Toronto Rock Athletic Centre, 1132 Invicta Drive, Oakville, ON

REPORTS TO: VP of Business Operations

HOURS OF WORK: Full-Time, 9:00 AM – 5:00 PM Monday to Friday and some weekends as required

Organizational Overview:

Toronto Rock Lacrosse Inc. is seeking a Manager, Retail Operations and Merchandise, to join our dynamic Business Operations team.  The Toronto Rock Group, headquartered in Oakville, Ontario, includes the professional Lacrosse Club who are members of the National Lacrosse League (NLL), the Toronto Rock Athletic Centre (TRAC), Toronto Rock Sports Medicine & Wellness Centre, The Quarry high-performance training facility, and Rock Lax Shop.  The Toronto Rock Lacrosse Club play their home games at TD Coliseum in Hamilton, Ontario and are the defending NLL Champions entering the 2026-2027 season.

Position Summary:

Reporting to the Vice President of Business Operations, Manager, Retail Operations and Merchandise should be a motivated and organized individual to fill an operational role that oversees the daily operations of the Toronto Rock Lacrosse merchandise shops, e-commerce and game day store and kiosks.  This position is responsible for managing fan-centric merchandise inventory, driving retail sales, analyzing performance metrics, and leading merchandise and apparel initiatives that align with the team’s brand. This role will also contribute to broader business operations by identifying and maximizing revenue and margin opportunities.

RESPONSIBILITIES:

• Develop and execute seasonal merchandise plans aligned with brand identity, fan preferences, and sales and gross-profit targets.
• Establish and manage the annual merchandising plan and budget for all Toronto Rock merchandise (in-game sales, Toronto Rock Team Shop, TRAC tournaments etc.
• Plan, implement and oversee high-volume retail operations during home games, including designing store and kiosk layout and setup display, managing inventory turnover, signage and reconciliation and reports.
• Recruit, train, schedule and mentor game day retail operations staff.
• Manage the e-commerce platform to ensure accurate product listings, photos and descriptions.
• Analyze retail performance metrics including conversion rates, average order value, units per transaction, sell-through rate, inventory turnover with age profile, revenue per transaction and sales by channel to identify trends, optimize product assortment and support data-driven decisions.
• Manage retail budgets, track profitability and forecast sales targets, including identifying and monitoring profit margin by product category, sales channel and event; assess cost of goods, pricing, discounts, supplier costs and inventory movement to recommend pricing strategies and margin improvement opportunities.
• Ensure all products meet brand guidelines, quality standards and licensing requirements
• Manage team compliance with the NLL Authentics Licensing Program, including style guide requirements, approval processes, submission timelines and the approved roster of licensees; ensure all Toronto Rock merchandise, apparel and promotional items follow league branding standards and licensing guidelines.
• Research market trends, use fan feedback and competitor offerings to identify new retail product opportunities for Toronto Rock from approved licensee list to build range merchandise assortment while keeping offerings relevant & improving gross profit margin
• Prepare thorough cost analysis and pricing strategies for new and replenishment products, evaluating item quality, set-up costs, licensing fees, shipping, tariffs, embellishments, order quantities, landed cost, overhead and projected profitability to support accurate pricing, purchasing and margin decisions.
• Source vendors, negotiate agreements, and manage relationships with vendors, manufacturers, and licensees.
• Ensure Toronto Rock Lacrosse Shop merchandise stock for Toronto Rock apparel, jerseys, hats etc. is stocked and replenished as required and collaborate with Creative Director and Rock Lacrosse Shop staff to oversee visual merchandising and signage to ensure the store aligns with Toronto Rock brand identity.
• Analyze merchandise sales figures, pricing, buying patterns, and sports market trends to anticipate product needs.
• Preparation and documentation of timely, accurate merchandise sales statements and reports for management review, monthly sales reports and all other seasonal sales and promotions.
• Coordinate all aspects and ordering of team uniform, including jerseys and shorts for pre-season, regular season, charity games and playoffs (cresting, sizing details, sponsors, player designations etc.), shorts and applicable sideline apparel for players and coaching staff.
• Coordinate all applicable approved jersey cresting needs – merchandise sales, player/team jerseys, shoulder patches, charity game jerseys, League initiatives sponsor jersey patches etc.

• Build and strengthen local sports culture by developing positive customer rapport, creating an engaging retail experience for fans and professionally representing the Toronto Rock brand at home games, retail activations and community events.
• Collaborate with Marketing and Ticketing departments to execute and align on promotional campaigns strengthening fan engagement, theme nights, commercial ROI, product launches, player milestones and seasonal marketing push.
• Ensure high standard of customer service in person and online.
• Coordinate quarterly inventory counts and reconciliations to maintain accurate, accessible, and up-to-date physical merchandise inventory records including post-game inventory counts.
• Manage product receiving, storage and distribution and minimize inventory shrinkage.
• Manage the profitability of the department identifying cost efficiencies and opportunities to improve the overall profitability of the department.

QUALIFICATIONS/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in business, marketing, retail management, preferably in sports or related field preferred
• 3+ years of retail merchandising experience, ideally in sports, entertainment, or licensed products
• Strong product development, buying, and vendor negotiation skills
• Proficiency in retail metrics, financial reporting, reducing shrinkage and overseeing e-commerce fulfillment
• Excellent analytical skills with the ability to interpret sales and trend data
• Knowledge of sports licensing, fan demographics, and game-day operations
• Proficiency in Shopify retail POS/inventory system and Microsoft Office Suite
• Ability to work flexible hours, including evenings, weekends, and game days

COMPENSATION:

• Base Salary range from $50,000-$55,000 based on previous experience.
• This role includes a bonus pool of up to 10-15% of base salary, which will be determined based on department performance against revenue and margin targets as well as other key performance indicators (KPIs)

APPLICATION PROCESS:
The deadline for applications is September 4^th, 2026.  Interested applicants are asked to forward their resume and cover letter detailing their suitability for the position by email to Carly Caplan at ccaplan@torontorock.com. Please include “Retail & Merchandise Manager” in the subject line.

This position is being posted to fill an existing vacancy. We thank all applicants for their interest; however, only those requested for an interview will be contacted.

Account Executive – Ticket Sales and Service

LOCATION: Toronto Rock Athletic Centre, 1132 Invicta Drive, Oakville, ON

REPORTS TO: Director of Ticket Sales & Service

HOURS OF WORK: Full-Time, 9:00 AM – 5:00 PM Monday to Friday and some weekends as required

Organizational Overview:

Toronto Rock Lacrosse Inc. is seeking an Account Executive, Ticket Sales & Service, to join our dynamic Business Operations team. The Toronto Rock Group, headquartered in Oakville, Ontario, includes the professional Lacrosse Club who are members of the National Lacrosse League (NLL), the Toronto Rock Athletic Centre (TRAC), Toronto Rock Sports Medicine & Wellness Centre, The Quarry high-performance training facility and Rock Lax Shop. The Toronto Rock Lacrosse Club play their home games at TD Coliseum in Hamilton Ontario and are the defending NLL Champions entering the 2026-2027 season.

Position Summary

Toronto Rock Lacrosse is seeking a passionate, enthusiastic, and fan-focused individual to join our team as an Account Executive in the Ticket Sales & Service department. Reporting to the Director of Ticket Sales & Service, this individual is responsible for driving ticket revenue across product types and providing exceptional customer service via phone and email. The role will place a particular emphasis on new membership sales, including full-season and half-season memberships, plus new group ticket revenue opportunities.

RESPONSIBILITIES:

• Prospecting new season and half-season memberships, group ticketing and flex pack sales opportunities through existing customer databases, research, cold calling, referrals and networking events.
• Selling and managing group ticket programs with the goal of increasing in-arena attendance and revenue, including setting meetings with key decision makers of community and corporate groups.
• Meeting both ticket revenue and ticket unit goals set out by the Director of Sales & Service.
• Generating new leads for premium hospitality opportunities.
• Identify opportunities to grow the business through referrals from existing customers by developing and nurturing professional relationships.
• Develop in-person hosting and touchpoint strategies to help build strong relationships with all Rock members and fans that includes but is not limited to, seat visits, face to face meetings, phone calls, emails and other communication channels.
• Provide best in class service through inbound and outbound engagement campaigns, completed through email, phone calls, and client meetings.
• Handling incoming ticket-related calls and inquiries with a high level of professionalism.
• Develop strong relationships with minor lacrosse organizations to support our ticketing plan.
• Assisting in a variety of roles on game days including (but not limited to) client/prospect interaction, distribution of sales materials, signage setup and takedown, troubleshooting, etc.
• Staffing ticket sales booths at outside functions including trade shows, community events, conventions, etc.
• Participate in strategic and innovative ideation to challenge the status quo.
• Need to be prepared to shift focus as the demands of the business evolve based on season nature of the business i.e. membership renewals to group sales.
• Manage the ticket system including accurate ticket administration and balancing of the financial process (through Archtics).
• Performing other duties as assigned.

QUALIFICATIONS:

• A willingness and desire to be in a sales role focused on results and delivering against targets and objectives.
• Minimum College or University degree
• A strong desire to begin a career in the sports industry.
• Prior sales experience inside or outside a sports franchise or organization an asset.
• Excellent relationship-building and interpersonal skills.
• Proven ability to interact effectively with internal and external clients at all levels within the organization.
• Excellent communication skills with a friendly and professional telephone manner.
• Ability to multitask and meet required deadlines.
• A commitment to service excellence and customer satisfaction.
• Knowledgeable in all Microsoft Office applications.
• Assertive, confident, persistent, and results-oriented.
• While looking to succeed personally, you must be able and interested in supporting a team environment and adhering to the Ticket Sales & Service department’s objectives, goals and mandates.
• Familiarity with Archtics ticketing platform is considered an asset.
• Flexible work schedule, including weekends and holidays for games and events.

COMPENSATION:

• Base salary range: $42,500-$47,500 plus a competitive transactional commission structure ranging from 3%-7% based on product type.

APPLICATION PROCESS:
The deadline for applications is Friday, September 25^th, 2026.  Interested applicants are asked to forward their resume and cover letter detailing their suitability for the position by email to Craig Nyman at cnyman@torontorock.com. Please include “Account Executive, Ticket Sales & Service” in the subject line.

This position is being posted to fill an existing vacancy. We thank all applicants for their interest; however, only those requested for an interview will be contacted.

Rock City Rally Crew

The Toronto Rock are looking for energetic, outgoing, and dedicated individuals to join our 2026–27 Rally Crew. This team is responsible for bringing the excitement, energy, and championship atmosphere to every home game at TD Coliseum. As a member of the Rally Crew, you’ll play a key role in creating an electric game-day environment and helping fans make life-long memories.  

What You’ll Do: 

• Bring energy and excitement to the arena by engaging with fans and leading crowd hype moments throughout the game 

• Support in-game contests, promotions, giveaways, and fan activations 

• Interact with fans of all ages while representing the Toronto Rock brand with professionalism and enthusiasm 

• Assist with special events and other Rock City experiences when required 

We’re Looking For: 

• Outgoing, high-energy personalities who thrive in a fast-paced, live entertainment environments 

• Strong communication skills and the ability to engage large crowds 

• Positive, reliable team players to represent the Toronto Rock organization 

• Experience in sports, entertainment, promotions, customer service, or public-facing roles is an asset 

• Ability and willingness to work evenings, weekends and holidays 

Game-Day Commitment: 

• Selected Rally Crew team members must be available for all Toronto Rock home games from November 2026 through April 2027, with the possibility of additional playoff home games in April/May 2027. 

• All home games will take place at TD Coliseum in Hamilton. 

How to Apply: 

Think you have what it takes to bring the energy and excitement to Rock City? Submit your application to ccaplan@torontorock.com by and include: 

• Your resume 

• A 30-second hype video showing your personality and energy 

• A brief cover letter detailing why you would be a great fit for Rally Crew 

Please note: Only candidates selected for an interview will be contacted. 

Toronto Rock Game Operations Crew

The Toronto Rock are looking for reliable, hard-working individuals to join our 2026–27 Game Operations Crew. This team plays a vital role in delivering a seamless and professional game-day experience for fans, players, partners, and staff. From setting up the arena environment to supporting in-game activations and ensuring every moment runs smoothly, the Game Operations Crew is the engine behind the action. 

What You’ll Do: 

• Support the execution of Toronto Rock home game operations 

• Assist with game-day setup and teardown of arena spaces 

• Help deliver in-game promotions, fan activations, contests, and special events 

• Assist with sponsor activations and partner experiences throughout the arena 

• Troubleshoot challenges quickly in a fast-paced, live event environment 

• Help create the behind-the-scenes moments that make Rock City unforgettable 

We’re Looking For: 

• Reliable, hands-on individuals who take pride in delivering a great experience 

• Strong organizational skills and attention to detail 

• Team players who enjoy working collaboratively behind the scenes 

• Ability to stay calm, focused, and adaptable in a live event environment 

• Ongoing positive attitude and a willingness to jump in wherever needed 

• Ability to lift and carry up to 50 pounds is required 

• Experience in sports, entertainment, event production, or live experiences is an asset 

• Ability and willingness to work evenings, weekends and holidays 

Game-Day Commitment: 

• Selected Game Operations team members must be available for all Toronto Rock home games from November 2026 through April 2027, with the possibility of additional playoff home games in April/May 2027. 

• All home games will take place at TD Coliseum in Hamilton. 

How to Apply: 

Interested in being part of the team that makes game day possible? Submit your application to ccaplan@torontorock.com and include: 

• Your resume 

• A brief cover letter detailing why you would be a great fit for the Game Operations Crew 

Please note: Only candidates selected for an interview will be contacted.