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Jobs

Ticket Account Executive

LOCATION: Toronto Rock Athletic Centre, 1132 Invicta Drive, Oakville, ON

POSITION TYPE: Full-Time, Monday – Friday + some weekends and holidays

Toronto Rock Lacrosse is actively scouting a passionate, enthusiastic and customer-service oriented individual to join our team as a member of the Ticket Sales & Service department.  Reporting to the Director of Sales & Service, the Ticket Account Executive is responsible for providing exceptional customer service via phone and email, proactively sourcing new channels/opportunities for ticket revenue growth, and assisting with single ticket orders/fulfilment.

RESPONSIBILITIES:

  • Prospecting new group, season and flex pack sales opportunities through research, cold calling, referrals and networking events;
  • Setting meetings with key decision makers of community and corporate groups;
  • Developing and nurturing professional relationships with current clients for renewal and referral leads.
  • Selling and managing group ticket programs with the goal to increase in arena attendance and revenue
  • Meeting both ticket revenue and ticket unit goals set out by the Director of Sales & Service;
  • Handling incoming ticket-related calls & inquiries with a high level of professionalism;
  • Executing on a minimum of 200 outbound calls per week;
  • Resolving customer service issues with positive and customer-focused solutions;
  • Generating new leads for suite sales
  • Assisting in a variety of roles on game days including (but not limited to) client / prospect interaction, distribution of sales materials, signage set-up and takedown, troubleshooting, etc.
  • Staffing ticket sales booths at outside functions including tradeshows, community events, conventions, etc.
  • Performing other duties as assigned

QUALIFICATIONS:

  • Minimum College/University degree
  • A strong desire to begin a career in the sports industry
  • Prior sales experience inside or outside a sports franchise or organization an asset
  • Excellent relationship-building and interpersonal skills
  • Proven ability to interact effectively with internal and external clients at all levels within the organization
  • Excellent communication skills with a friendly and professional telephone manner
  • Ability to multi-task and meet required deadlines
  • A commitment to service excellence and customer satisfaction
  • Knowledgeable in all Microsoft Office applications
  • Assertive, confident, persistent and results-oriented
  • While looking to succeed personally, you must be able and interested in supporting a team environment and adhering to the Ticket Sales & Service department’s objectives, goals and mandates
  • Familiarity with Archtics is considered an asset
  • Flexible work schedule, including weekends and holidays for games and events

APPLICATION INSTRUCTIONS:

Interested applicants are encouraged to submit their resume, cover letter and salary expectations to Justin Bernardo, Director of Ticket Sales & Service at [email protected].

We thank all applicants for their interest; however only those requested for an interview will be contacted.

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