Ticket Policy & FAQ

Frequently Asked Questions

The National Lacrosse League (NLL) has cancelled the 2020-21 season due to the COVID-19 pandemic and has shifted its focus to the 2021-22 season.

The club supports the NLL’s decision, and we put the health and safety of our fans, players and staff above everything.

We thank you, the fans, for your continued support, patience and understanding and sincerely hope you are all safe and in good health.

  • What if I paid for my 2020-21 Season Membership in full already?

    Season members who paid for their upcoming season membership in full have a few options:

    • We encourage all members who paid in full to carry over their credit balance from the cancelled 2019-20 season to the 2021-22 season. Your season membership will remain paid for moving forward and your credit will reflect your full payment.
    • We will also allow any season member who paid in full to request a refund back to their original credit amount. You would then be refunded the difference you paid for the full season membership.
    • All season members that paid in full can still request a refund of their credit amount. To request a refund please contact Andrea DiNardo at [email protected] to begin the refund process.
  • What if I have a credit balance leftover from the 2019-20 season?

    Season members who have a leftover credit balance from the 2019-20 season have a few options:

    • We encourage all season members to carry over their credit balance from the 2019-20 season into the upcoming 2021-22 season. This balance is available on your Toronto Rock Account Manager. Please login to view your total credit, and if you have any questions or concerns about how your credit was calculated please contact the Toronto Rock ticketing team for more information.
    • All season members can still request a refund of their credit amount that remains from the 2019-2020 season. To request a refund please contact Andrea DiNardo at [email protected] to begin the refund process.
  • How Do I Check My Credit Balance?

    We encourage all Toronto Rock Season Members to login to their New Rock City Account Manager to confirm their account credit for the 2019-20 season. Account Manager will be the new ticket portal for the Toronto Rock. You will be able to manage, exchange, and donate your tickets as you see fit. Please visit the Rock City Account Manager to login. Tutorial videos are available to assist if need be.

    Also feel free to contact Andrea DiNardo at [email protected] with any questions or concerns.

     

     

  • I was part of the Early Bird Renewal. Do I still get the $25 Merch Credit?

    Yes. All fans who choose to keep their credit amount with the Toronto Rock will receive a $25 merch credit. Details on this will be provided at a later date.

  • What if I took advantage of the Ticket Exchange Program in 2019-20 and never used those tickets?

    If you are a Season Member who took advantage of the Ticket Exchange Program during the 2019-20 season, your tickets will be honoured and credited towards your 2021-22 Toronto Rock Season Membership renewal.

  • What if I had unused Bring A Friend Vouchers from the 2019-20 season?

    All Season Members with unused ‘Bring a Friend’ Vouchers for the 2019-20 regular season will be able to carry those over and use them during the 2021-22 regular season. Some restrictions will apply.

  • When will we know about pricing and the 2021-22 schedule?

    Please continue to be patient with us.  Ticket pricing information will be coming very soon.  The schedule should be released in accordance with the usual season timeline of late August or early September.  We’re just as excited as you and can’t wait!

Toronto Rock