Ticket Policy & FAQ

Frequently Asked Questions

If you have a question that isn’t answered below, please email tickets@torontorock.com or call 416-596-3075.

• When can I pickup my Season Memberships for this season?

  This season, we will be using Mobile Ticketing exclusively for you to access and manage your Season Memberships using Rock City Account Manager.  You will be able to enter Paramount Fine Foods Centre by scanning your ticket on your mobile device.

  Paper tickets will not be offered this season.  Additional information and instructions on how to access your Rock City Account Manager will be emailed to you closer to the season.

• How do I access my tickets?

  Season Members must log into their Rock City Account Manager to access and manage their tickets.  Click on the “Rock City Account Manager” link on our website or in our app then log in on your mobile device to view your ticket.  You can also add tickets to your Apple Wallet or Google Pay.

  IMPORTANT:  Please do not screenshot your tickets; this will not work to gain access to FirstOntario Centre.

• Can I get a printed ticket?

  Your mobile device is your ticket and will be the only way to gain access to Paramount Fine Foods Centre.  Printed tickets will not be available.

• What do I do if I’m unable to access mobile tickets?

  Please contact us at tickets@torontorock.com or by phone at 416-596-3075 for assistance with accessing your mobile tickets.

• Can I transfer my tickets to someone?

  Yes!  Mobile ticketing allows you to transfer your individual game tickets to a friend, family member, colleague or client.  We anticipate that mobile transferring will be enabled for all ticket holders by November 15.

• Can I donate my tickets?

  Yes!  The Toronto Rock have partnered with Big Brothers Big Sisters Hamilton and Halton.  Using Rock City Account Manager, Season Members can simply select the game you would like to donate and follow the steps.

• Will I be able to leave tickets for someone at will call?

  Paramount Fine Foods Centre is unable to accept tickets at the will call office.  You can transfer your tickets electronically through Ticketmaster and the Rock City Account Manager on mobile and desktop.

• Will there be a Builders Club at PFFC?

  No, the Builders Club was a 3-year program that has ended.

• Why is there no Ticket Exchange Program or Bring A Friend Vouchers for the 2024-25 season?

  The capacity of PFFC is around 5,000 and unfortunately we will not have enough inventory for these programs this season. If you’re unable to make a game, you can transfer tickets to friends/family, resell through Ticketmaster via your Rock City Account Manager, or Donate to one of our charities. If tickets go unused they are lost.

• If I don't renew, can I get my old seats back at the renovated Hamilton Arena for the 2025-26 season?

  We cannot guarantee you will have the same seat location. The new Hamilton Arena seating map has not yet been finalized as the renovations are ongoing and priority will go to 2024-25 Season Members. We will open the waiting list at the end of the upcoming season.

• Can I upgrade my seats?

  Yes!  If you would like to upgrade or move your seats before the season starts, please contact tickets@torontorock.com. Please note that inventory is extremely limited and depends on availability.

• What if I can't make a game?

  If you are unable to make a game, you can re-sell your seats online through Ticketmaster via your Rock City Account Manager, transfer to friends/family, or donate them. If tickets go unused they are lost.

• Can I exchange my tickets for another game?

  No, each ticket is locked into each game and cannot be exchange or transferred to another game. If you are unable to make it you can resell through Ticketmaster via your Rock City Account Manager, donate or transfer to friends and family. If the ticket goes unused then it is lost.

• Will there be a Season Member Gift for the 2024-25 season?

  Yes! More information is coming soon!

• Will there be FREE Parking at PFFC?

  Yes, parking is free at PFFC! However, there is no reserved parking. It’s first come, first parked!

• Can I visit PFFC before the season starts to check out my new seats?

  PFFC is undergoing some renovations this summer and will be closed until the fall. We will let you know when it reopens.

• Will all home games be on Saturday nights?

  We will know when the schedule comes out (late September).

• Will the Rock be back in Hamilton after the renovations are completed?

  Yes! The Toronto Rock will be back home in Hamilton once the renovations at the Hamilton Arena are completed.

• How do I access my Season Member 'additional ticket' discount?

  If you are purchasing additional tickets as a season member, to receive your discount you need to contact Makayla Jackson at mjackson@torontorock.com. You will not receive the discount through Ticketmaster.

• How do I get access to the Club Lounge?

  Only ticket holders in the Club seats (Section 5 & 6) and Club Rails have access to the Club Lounge. To access the Club Lounge you will be required to show your digital ticket on your mobile device.

• How do I access my Season Member merchandise discount?

  When purchasing merchandise at the Paramount Fine Foods Centre or the TRAC, give the cashier the email address linked to your Season Membership and you will automatically have your merchandise discount applied to your purchase.