Lock in your Rock City Builders Club Season Membership now! Season begins in December in Hamilton! BUY


Ticket Policy & FAQ

Frequently Asked Questions

The Toronto Rock of the National Lacrosse League (NLL) have reached a 5-year agreement, with a team option for a multi-year extension, with Spectra managed Core Entertainment to relocate the team’s home games to Hamilton’s FirstOntario Centre beginning with the 2021-22 season slated to start in December 2021.

We thank you, our loyal fans, for your continued support, patience and understanding. We look forward to having you all back in Rock City this year and sincerely hope you are all safe and in good health.

If you have a question that isn’t answered below, please email [email protected] or call 416-596-3075.

  • Where will my seats be located at FirstOntario Centre?
    • All Toronto Rock season members will have their seats transferred to a comparable location at FirstOntario Centre. We will work to ensure all members get a similar, if not identical, seat location to what they had at Scotiabank Arena.
    • Shortly, you will receive a call from a Toronto Rock Ticket Representative to discuss your seating options. Since the seating maps aren’t identical, there may be instances where you may want to move your seat location to a different row or even a different section. For any questions pertaining to your seat location at FirstOntario Centre please email Andrea Di Nardo at [email protected].
    • All season members will have until June 15, 2021 to confirm their new seat location.
  • What is the Rock City Builders Club?
    • The Rock City Builders Club gives our fans the opportunity to take advantage of some exclusive benefits that include:
      • Builders Club Toronto Rock Jersey
      • 3-Year Price Lock
      • Preferred Pricing and the BEST Ticket Value
    • Any Toronto Rock Season member can opt in to become part of the Rock City Builders Club. For more information on the Rock City Builders Club, click here or call the Toronto Rock Ticket Office at 416-596-3075 and one of our ticket representatives will be happy to help you.
  • What if I paid for my 2020-21 Season Membership in full already?

    Season members who paid for their upcoming season membership in full have a few options:

    • We encourage all members who paid in full to carry over their credit balance from the cancelled 2019-20 season to the 2021-22 season. Your season membership will remain paid for moving forward and your credit will reflect your full payment.
    • We will also allow any season member who paid in full to request a refund back to their original credit amount. You would then be refunded the difference you paid for the full season membership.
    • All season members that paid in full can still request a refund of their credit amount. To request a refund please contact Andrea DiNardo at [email protected] to begin the refund process.
  • What if I have a credit balance leftover from the 2019-20 season?

    Season members who have a leftover credit balance from the 2019-20 season have a few options:

    • We encourage all season members to carry over their credit balance from the 2019-20 season into the upcoming 2021-22 season. This balance is available on your Toronto Rock Account Manager. Please login to view your total credit, and if you have any questions or concerns about how your credit was calculated please contact the Toronto Rock ticketing team for more information.
    • All season members can still request a refund of their credit amount that remains from the 2019-2020 season. To request a refund please contact Andrea Di Nardo at [email protected] to begin the refund process.
  • How Do I Check My Credit Balance?

    We encourage all Toronto Rock Season Members to login to their New Rock City Account Manager to confirm their account credit for the 2019-20 season. Account Manager will be the new ticket portal for the Toronto Rock. You will be able to manage, exchange, and donate your tickets as you see fit. Please visit the Rock City Account Manager to login. Tutorial videos are available to assist if need be.

    Also feel free to contact Andrea DiNardo at [email protected] with any questions or concerns.

  • I was part of the Early Bird Renewal. Do I still get the $25 Merch Credit?

    Yes. All fans who choose to keep their credit amount with the Toronto Rock will receive a $25 merch credit. Details on this will be provided at a later date.

  • What if I took advantage of the Ticket Exchange Program in 2019-20 and never used those tickets?

    If you are a Season Member who took advantage of the Ticket Exchange Program during the 2019-20 season, your tickets will be honoured and credited towards your 2021-22 Toronto Rock Season Membership renewal.

  • What if I had unused Bring A Friend Vouchers from the 2019-20 season?

    All Season Members with unused ‘Bring a Friend’ Vouchers for the 2019-20 regular season will be able to carry those over and use them during the 2021-22 regular season. Some restrictions will apply.

  • When will we know about the 2021-22 schedule?

    The schedule should be released in accordance with the usual season timeline of late August or early September.  We’re just as excited as you and can’t wait!

Toronto Rock