Ticket Policy & FAQ

When can I pickup my Season Memberships for this season?

We exclusively use Mobile Ticketing for you to access and manage your Season Memberships using Rock City Account Manager. You will be able to enter TD Coliseum by scanning your ticket on your mobile device.

Paper tickets will not be offered this season. Additional information and instructions on how to access your Rock City Account Manager will be emailed to you closer to the season.

How do I access my tickets?

Season Members must log into their Rock City Account Manager to access and manage their tickets. Click on the “Rock City Account Manager” link on our website or in our app then log in on your mobile device to view your ticket. You can also add tickets to your Apple Wallet or Google Pay.

IMPORTANT: Please do not screenshot your tickets; this will not work to gain access to TD Coliseum.

Can I get a printed ticket?

Your mobile device is your ticket and will be the only way to gain access to TD Coliseum. Printed tickets will not be available.

What do I do if I’m unable to access mobile tickets?

Please contact us at tickets@torontorock.com or by phone at 416-596-3075 for assistance with accessing your mobile tickets.

Can I transfer my tickets to someone?

Yes! Mobile ticketing allows you to transfer your individual game tickets to a friend, family member, colleague or client. We anticipate that mobile transferring will be enabled for all ticket holders by November 15.

Can I donate my tickets?

Ticket donation options coming soon!

Will I be able to leave tickets for someone at will call?

TD Coliseum is unable to accept tickets at the will call office. You can transfer your tickets electronically through Ticketmaster and Rock City Account Manager on mobile and desktop.

Will there be a Builders Club at TD Coliseum?

No, the Builders Club was a 3-year program that has ended.

Can I upgrade my seats?

Yes! If you would like to upgrade or move your seats before the season starts, please contact tickets@torontorock.com.

What if I can't make a game?

If you are unable to make a game, you can re-sell your seats online through Ticketmaster via your Rock City Account Manager, transfer to friends/family, or donate them. You can also utilize our Ticket Exchange program to exchange your seats for another game that you can make. Please be aware you must utilize this option a minimum of 48 hours prior to the scheduled game time or the unused tickets will be lost.

Will there be a Season Member Gift for the 2025-26 season?

Yes! This season all Season Members will receive an exclusive ID Badge and Toronto Rock lanyard that will unlock exclusive access to Season Member Only events and promotions throughout the season.

How do I access my Season Member 'additional ticket' discount?

If you are purchasing additional tickets as a season member, to receive your discount you need to email tickets@torontorock.com or call 416-596-3075. You will not receive the discount through Ticketmaster.

How do I get access to the North Club?

Only ticket holders in the Club seats (Section 115, 116, 117) have access to the North Club. All seats in this section have an additional $20 club access fee applied to each ticket.

The North Club is a premium space with elevated food and beverage options (and washrooms) that only seat holders in those Club Sections have access to. A $20 fee will be applied to those seats for all events at TD Coliseum.

How do I access my Season Member merchandise discount?

When purchasing merchandise at TD Coliseum or the TRAC, give the cashier the email address linked to your Season Membership and you will automatically have your merchandise discount applied to your purchase.

Frequently Asked Questions