News

Updated Rock Ticket FAQs – Apr 8

The National Lacrosse League (NLL) has cancelled the remainder of the 2019-20 regular season as of Wednesday, April 8, 2020 due to COVID-19.

Our previously postponed March 13th and March 27th home games as well as the scheduled April 17th game are all cancelled.  The team supports the NLL’s decision, and we put the health and safety of our fans, players and staff above everything.

The Toronto Rock ticket office will remain closed for an undetermined amount of time. Processing of 2020-21 Season Memberships and 2019-20 credits and refunds will be suspended until the ticket office reopens.

We thank all our fans for their continued support, patience and understanding and sincerely hope you are all safe and in good health.

Have tickets to a cancelled Toronto Rock Game?
Please see below for answers to some frequently asked questions regarding the NLL’s announcement.

I am a Toronto Rock Season Member. What should I do?

Season Members who plan to renew their seats and obtain a Season Membership for the 2020-21 Season can have their tickets to the three unplayed regular season home games applied as a credit towards their 2020-21 Membership.  To renew your Season Membership for the 2020-21 season please fill out the request form here.

If you are a season member who took advantage of the Ticket Exchange Program during the 2019-2020 season and had additional tickets to either of the previously postponed March 13th or March 27th home games or the scheduled April 17th home game, your tickets will be honoured and credited towards your 2020-21 Toronto Rock Season Membership renewal.

All Season Members with unused ‘Bring a Friend’ Vouchers for the 2019-20 regular season will be able to carry those over and use them during the 2020-21 regular season. Some restrictions will apply.

Your 2020-21 Toronto Rock Season Membership will be credited based on your unused tickets from the 2019-20 Toronto Rock regular season. For example: if a Season Member attended all six 2019-20 regular season home games that have been previously played and used their allotted amount of tickets for each game, the Season Member would be credited for four games towards next season, as long as there is no 2019-20 NLL Post-Season Tournament home game. If the Rock were to host a home Post-Season tournament home game in 2019-20, the credit would be for three games towards their 2020-21 Season Membership.

To request a refund for the three games remaining in the 2019-20 season that will not be played due to the cancellation of the NLL season, please email Andrea Di Nardo at [email protected] to begin the refund process. Once the ticket office reopens you will be contacted by an account executive to complete the refund request.

I am a Toronto Rock 4-Game Ticket Pack Holder. What should I do?

All remaining games for the 2019-20 regular season have now been cancelled, this includes the previously postponed March 13th and March 27th home games as well as the scheduled April 17th game. 4-Game Ticket Pack holders have the option of carrying over their unused tickets to the 2020-21 season.

Another option is to use the credit on your account to become a 2020-21 Season Member. Become a part of Rock City and become a Season Member with your unused credit today!

To use your credit to become a Season Member please fill out the request form here.

To request a refund for your unused tickets please contact [email protected] to start your refund/credit process. Once the ticket office reopens you will be contacted by an account executive.

I am a 6 Ticket Flex Pack Holder. What should I do?

All remaining games for the 2019-20 regular season have now been cancelled, this includes the previously postponed March 13th and March 27th home games as well as the scheduled April 17th game. 6 Ticket Flex Pack holders have the option of carrying over their unused tickets to the 2020-21 season.

Another option is to use the credit on your account to become a 2020-21 Season Member. Become a part of Rock City and become a Season Member with your unused credit today!

To use your credit to become a Season Member please fill out the request form here.

To request a refund for your unused tickets please contact [email protected] to start your refund/credit process. Once the ticket office reopens you will be contacted by an account executive.

I bought a 90’s Night Promo Pack. What should I do?

The Toronto Rock 90’s Night previously scheduled for March 27th has now officially been cancelled. The Toronto Rock will be rescheduling 90’s Night during the 2020-21 season, all 90’s Night Promo Pack buyers will have the option to carry their tickets over to the rescheduled date and still receive their fanny packs.

To request a refund for your unused tickets please contact [email protected] to start your refund/credit process. Once the ticket office reopens you will be contacted by an account executive.

I had purchased Group tickets for an upcoming game. What should I do?

All remaining games for the 2019-20 regular season have now been cancelled, this includes the previously postponed March 13th and March 27th home games as well as the scheduled April 17th game.  All group leaders who made a deposit for one of the previously postponed or upcoming games have the option of carrying over their deposits to a game during the 2020-21 season. Also, any group leader who has paid in full will also have the option to carry over their group experience to the 2020-21 season.

All groups will also be given the option to use tickets for a 2019-20 Toronto Rock home playoff game, should one be played. For this option, please get in touch with your dedicated Account Executive.

For any group members requesting a refund please get in touch with your dedicated account executive. Once the Toronto Rock ticket office reopens your refund process will begin.

I have purchased Single Game tickets for an upcoming game. What should I do?

All remaining games for the 2019-20 season have now been cancelled, this includes the previously postponed March 13th and March 27th home games as well as the scheduled April 17th game. Single Game ticket holders that purchased tickets with their Credit Card in person or online at ticketmaster.ca will be automatically refunded by Ticketmaster. Please note that this process takes 3-5 business days.

I have purchased Single Game tickets through Travelzoo/Groupon/Fevo. What should I do?

All remaining games for the 2019-20 season have now been cancelled, this includes the previously postponed March 13th and March 27th home games as well as the scheduled April 17th game.

Fans that purchased single game tickets through either Fevo or Groupon will be refunded by the respective site they purchased the original tickets from.

Fans that purchased single game tickets through Travelzoo will be refunded by the Toronto Rock ticket office once it reopens.

To request a refund for your unused tickets please contact [email protected] to start your refund/credit process. Once the ticket office reopens you will be contacted by an account executive.

When will the Toronto Rock Ticket Office Reopen to process my renewal or refund?

All refunds will be issued to the same payment method used to purchase the original tickets. There is currently no timeline for when the Toronto Rock ticket office will reopen. Once a date is established that is safe for the ticket office to reopen, we will update our fans via our social media channels and our website at torontorock.com

Please note that all refunds will be processed once the Toronto Rock ticket office reopens